Frequently Asked Questions

UtilityMix streamlines utility management for freeholders, offering tools for tracking, analysing, and managing utility usage, ensuring cost-effective and efficient management.

UtilityMix provides asset managers with features such as real-time monitoring, budgeting, and reporting tools, enabling effective oversight and control over utility expenses in their portfolios.

Yes, UtilityMix is designed with the ability to seamlessly integrate with various accounting systems commonly used by letting agents, ensuring a smooth workflow and accurate financial reporting.

Letting agents can use UtilityMix to automate tenant billing, generate transparent and accurate invoices based on actual utility usage, and easily communicate billing details to tenants.

UtilityMix adheres to industry regulations and standards, providing users with a compliant utility management solution for their properties. However with an ever changing landscape it is always best to seek your own legal advice before commencing.

Absolutely. UtilityMix offers energy consumption analytics and recommendations, empowering users to identify areas for energy efficiency improvements and cost savings.

UtilityMix is designed with a user-friendly interface, making it intuitive for property management professionals, whether they are freeholders, asset managers, or letting agents.

Yes, UtilityMix offers dedicated customer support to assist users with any inquiries, technical issues, or guidance needed for effective utilization of the software.

Yes, UtilityMix offers a trial version, allowing freeholders, asset managers, and letting agents to experience the features and benefits of the software before making a commitment.

UtilityMix facilitates secure and convenient payments through its integrated system. Users can make payments for utility bills, and the system ensures transparency and accuracy in financial transactions.

Yes, UtilityMix supports recurring payments, allowing users to set up automated billing cycles for seamless and hassle-free transactions.

Absolutely. UtilityMix accommodates digital wallets, providing users with automation and flexibility in payment options for their utility bills.

Utility Mix works with established and fully FCA compliant banking partners to ensure all funds are handled to the most stringent and security-compliant standards.

Yes, UtilityMix simplifies the reconciliation process for letting agents, providing detailed transaction histories and reports for accurate tracking and auditing of payments received.

UtilityMix prioritises the security of user data and financial information, implementing industry-standard security measures, encryption, and regular audits to ensure data protection.

Yes, UtilityMix offers a consolidated view of payments and financial activities across multiple properties, providing property owners with a comprehensive overview of their portfolio.

Absolutely. UtilityMix includes automated alerts and notifications, helping users stay informed about overdue payments or potential issues, allowing for prompt resolution.

Yes, users can easily access their payment history and invoices through the user portal within UtilityMix, promoting transparency and effective communication.

Yes, UtilityMix adheres to data protection regulations, ensuring compliance standards and safeguarding user information.

Each client is assigned a dedicated success manager who is devoted to assisting users throughout the contract period. Our success teams collaborate closely with clients to ensure that UtilityMix adds value and contributes to their overall success.

S2S Group is fully accredited and has robust processes in place to control and record every aspect of handling your data with an audit trail.

All S2S Group staff are security cleared; this is an ongoing vetting process.

S2S Group’s facility has full CCTV coverage both internally and externally, the site is monitored 24 x 7 x 365 by an external security company.

S2S Group’s site is enclosed with security fencing around its perimeter, secure gated areas that only authorised personnel can access and access control for all doors within the facility to control the movements of personnel within the site. Only staff with approved access can get into certain areas of S2S Group’s site.

S2S Group is approved to destroy data to the Top Secret Level with the option of witness destruction on-site. All data erasure or destruction is fully certified, and you will receive documentation in line with GDPR and ADISA.

This depends on what service/s your business requires, see the below table for details on what to expect:

S2S Group offers the full end to end solution for your business using its own in-house security cleared personnel.

On occasions when S2S Group is extremely busy, there is a list of approved partners for secure transport, this is always agreed upon by S2S Group customers prior to collection.

Some hazardous products may need additional specialist processing and S2S Group have a list of approved partners for those product types.

S2S Group’s goal is to produce zero waste that goes directly into landfill. S2S Group does this by stripping old devices so that individual components can be recycled, and as many assets as possible can be refurbished and remarketed thus diverting as much waste as possible from being sent to landfill.

At the end of the process, you will be supplied with a comprehensive report which will show detailed information such as the make and model of the assets and what process they have been through, this will also show the end location for the product being tracked.

Yes, all S2S Group services end with full certification of the process being sent to its clients, this includes recycling, destruction, and data erasure certification.

Green (General Recycling) – processed and paperwork completed within 30 days
Yellow (Standard) processed and paperwork completed within 20 days
Red (High Security) Processed within 48 hours paperwork completed within 7 days
Blue (Remarketing / Resale) Processed and paperwork completed within 30 days

S2S Group can shred products from 2mm to 25mm depending on your product type, data classification, and individual security requirements. Get in touch with a member of the team for more details.